Before issuing a small claim, gather the documents that show what you bought, when the fault appeared and what the seller said when you complained. Typical evidence includes invoices, receipts, photographs, delivery records, screenshots of product descriptions and copies of refund requests. Organise everything chronologically so the story is easy to follow.
Send a concise letter before action if the seller still refuses to resolve the dispute. The letter should explain the product, the problem, the remedy you want and the deadline for payment or response. It should also say that court proceedings may follow if the dispute remains unresolved. A calm, well-structured letter often leads to settlement because it shows you are serious and prepared.
If you do need to issue a claim, make sure the amount claimed is supported by documents. Include the purchase price, delivery costs where appropriate and any other losses that are directly linked and provable. Avoid exaggeration. Courts respond better to focused, evidenced claims than to emotional arguments. A clear bundle and timeline will help you present the case with confidence.
